Postgraduate Certificate in Digital Tools for Customer Service

Name: Postgraduate Certificate in Digital Tools for Customer Service
Availability: InStock

-- viendo ahora

The Postgraduate Certificate in Digital Tools for Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in the customer service industry. With the rapid growth of digital technology, there is increasing demand for professionals who can effectively use digital tools to manage customer relationships and improve customer experience.

4,0

Based on 7.851 reviews

2.748+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

Acerca de este curso

This course covers various digital tools and techniques for customer service, including social media, chatbots, customer relationship management (CRM) systems, and data analytics. Learners will gain hands-on experience with these tools and develop a deep understanding of how to use them to improve customer satisfaction, loyalty, and retention. By completing this course, learners will be able to demonstrate to employers their expertise in digital customer service tools and techniques, making them highly competitive in the job market. They will also be equipped to lead digital transformation initiatives in their organizations and drive customer service excellence in the digital age.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

• Digital Customer Service Platforms: An Overview
• Customer Relationship Management (CRM) Systems
• Social Media & Online Communities for Customer Service
• Chatbots & AI in Customer Service
• Data Analytics for Customer Service Metrics
• Customer Self-Service Tools & Knowledge Bases
• Email & Ticketing Systems in Digital Customer Service
• Video & Visual Support in Customer Service
• Cloud Contact Centers & Remote Customer Service Operations
• Digital Customer Service Best Practices & Case Studies

Trayectoria Profesional

The postgraduate certificate in Digital Tools for Customer Service prepares professionals for a variety of rewarding roles in today's digital-focused customer service landscape. This 3D pie chart represents some of the prominent job titles, along with their respective demand in the UK market. As a customer service representative, you can expect to deal with customer queries and complaints, ensuring a positive experience for the customers. With a growing demand for digital tools, customer support managers need to be well-versed in managing and leading teams in handling customer issues online. Social media customer support specialists focus on managing customer interactions through social media platforms, requiring strong communication and problem-solving skills. As a customer service team lead, you will oversee a team of agents and be responsible for training, coaching, and managing their performance. Lastly, customer experience analysts analyze customer feedback, interactions, and data to help improve the overall customer experience and satisfaction. These roles showcase the diverse opportunities available in the customer service sector. With a postgraduate certificate in Digital Tools for Customer Service, professionals can enhance their skills and stand out in the competitive UK job market.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR

Vía Rápida: GBP £140

Completa en 1 mes

Ruta de Aprendizaje Acelerada

3-4 horas por semana
Entrega temprana del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Modo Estándar: GBP £90

Completa en 2 meses

Ritmo de Aprendizaje Flexible

2-3 horas por semana
Entrega regular del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Lo que está incluido en ambos planes:

Acceso completo al curso
Certificado digital
Materiales del curso

Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

POSTGRADUATE CERTIFICATE IN DIGITAL TOOLS FOR CUSTOMER SERVICE

se otorga a

Nombre del Aprendiz

quien ha completado un programa en

London School of International Business (LSIB)

Otorgado el

05 May 2025

ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e

Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.