Postgraduate Certificate in Digital Tools for Customer Service

Name: Postgraduate Certificate in Digital Tools for Customer Service
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The Postgraduate Certificate in Digital Tools for Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in the customer service industry. With the rapid growth of digital technology, there is increasing demand for professionals who can effectively use digital tools to manage customer relationships and improve customer experience.

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AboutThisCourse

This course covers various digital tools and techniques for customer service, including social media, chatbots, customer relationship management (CRM) systems, and data analytics. Learners will gain hands-on experience with these tools and develop a deep understanding of how to use them to improve customer satisfaction, loyalty, and retention. By completing this course, learners will be able to demonstrate to employers their expertise in digital customer service tools and techniques, making them highly competitive in the job market. They will also be equipped to lead digital transformation initiatives in their organizations and drive customer service excellence in the digital age.

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CourseDetails

• Digital Customer Service Platforms: An Overview
• Customer Relationship Management (CRM) Systems
• Social Media & Online Communities for Customer Service
• Chatbots & AI in Customer Service
• Data Analytics for Customer Service Metrics
• Customer Self-Service Tools & Knowledge Bases
• Email & Ticketing Systems in Digital Customer Service
• Video & Visual Support in Customer Service
• Cloud Contact Centers & Remote Customer Service Operations
• Digital Customer Service Best Practices & Case Studies

CareerPath

The postgraduate certificate in Digital Tools for Customer Service prepares professionals for a variety of rewarding roles in today's digital-focused customer service landscape. This 3D pie chart represents some of the prominent job titles, along with their respective demand in the UK market. As a customer service representative, you can expect to deal with customer queries and complaints, ensuring a positive experience for the customers. With a growing demand for digital tools, customer support managers need to be well-versed in managing and leading teams in handling customer issues online. Social media customer support specialists focus on managing customer interactions through social media platforms, requiring strong communication and problem-solving skills. As a customer service team lead, you will oversee a team of agents and be responsible for training, coaching, and managing their performance. Lastly, customer experience analysts analyze customer feedback, interactions, and data to help improve the overall customer experience and satisfaction. These roles showcase the diverse opportunities available in the customer service sector. With a postgraduate certificate in Digital Tools for Customer Service, professionals can enhance their skills and stand out in the competitive UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN DIGITAL TOOLS FOR CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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