Postgraduate Certificate in MBA Services Marketing
-- ViewingNowThe Postgraduate Certificate in MBA Services Marketing is a career-advancing course that equips learners with essential skills for success in the rapidly evolving services industry. This certificate program focuses on the unique challenges and opportunities of services marketing, providing students with a deep understanding of service quality, customer satisfaction, and relationship management.
4 221+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
À propos de ce cours
100% en ligne
Apprenez de n'importe où
Certificat partageable
Ajoutez à votre profil LinkedIn
2 mois pour terminer
à 2-3 heures par semaine
Commencez à tout moment
Aucune période d'attente
Détails du cours
• Services Marketing Fundamentals: Understanding the unique aspects of services marketing, including intangibility, inseparability, variability, and perishability. Analyzing service quality and customer satisfaction.
• Strategic Marketing for Services: Developing marketing strategies for services organizations, including segmentation, targeting, and positioning. Understanding the role of branding and reputation management in services marketing.
• Relationship Marketing: Building and maintaining long-term relationships with customers through effective communication, trust, and loyalty programs. Understanding the role of customer relationship management (CRM) systems in services marketing.
• Service Design and Delivery: Designing and delivering services that meet customer needs and expectations. Understanding the role of service blueprints, process mapping, and service recovery in services marketing.
• Customer Experience Management: Managing the overall customer experience, including pre-purchase, purchase, and post-purchase stages. Understanding the role of customer feedback, complaints, and service failures in services marketing.
• Pricing Strategies for Services: Developing pricing strategies for services, including cost-plus, value-based, and performance-based pricing. Understanding the role of discounts, promotions, and surcharges in services marketing.
• Digital Marketing for Services: Leveraging digital channels and technologies to reach and engage customers. Understanding the role of social media, mobile, and online reputation management in services marketing.
• Legal and Ethical Issues in Services Marketing: Understanding the legal and ethical issues in services marketing, including privacy, data protection, and intellectual property. Analyzing the impact of cultural, social, and environmental factors on services marketing.
Parcours professionnel
Exigences d'admission
- Compréhension de base de la matière
- Maîtrise de la langue anglaise
- Accès à l'ordinateur et à Internet
- Compétences informatiques de base
- Dévouement pour terminer le cours
Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.
Statut du cours
Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :
- Non accrédité par un organisme reconnu
- Non réglementé par une institution autorisée
- Complémentaire aux qualifications formelles
Vous recevrez un certificat de réussite en terminant avec succès le cours.
Pourquoi les gens nous choisissent pour leur carrière
Chargement des avis...
Questions fréquemment posées
Frais de cours
- 3-4 heures par semaine
- Livraison anticipée du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison régulière du certificat
- Inscription ouverte - commencez quand vous voulez
- Accès complet au cours
- Certificat numérique
- Supports de cours
Obtenir des informations sur le cours
Payer en tant qu'entreprise
Demandez une facture pour que votre entreprise paie ce cours.
Payer par FactureObtenir un certificat de carrière