Postgraduate Certificate in Mandarin for Customer Relationship Management

Name: Postgraduate Certificate in Mandarin for Customer Relationship Management
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The Postgraduate Certificate in Mandarin for Customer Relationship Management is a specialized course designed to meet the growing industry demand for professionals with language skills and cultural understanding. This certificate course emphasizes the importance of Mandarin language proficiency in building and maintaining customer relationships, particularly in the context of international business.

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À propos de ce cours

As China continues to play a pivotal role in the global economy, there is an increasing need for professionals who can communicate effectively with Mandarin-speaking customers. This course equips learners with essential skills for career advancement, including Mandarin language skills, cultural awareness, and customer relationship management strategies. By completing this course, learners will be able to demonstrate a unique set of skills that can give them a competitive edge in the job market and help them succeed in their careers.

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Détails du cours

• Mandarin Phonetics and Pinyin: Understanding the foundation of Mandarin pronunciation and spelling system.

• Basic Mandarin Grammar: Learning the basic grammar rules and structures of Mandarin, including sentence patterns, word order, and verb conjugation.

• Everyday Customer Service Vocabulary: Building a strong foundation of customer service-related vocabulary, including greetings, phrases for problem-solving, and expressions for expressing gratitude and apologies.

• Listening and Speaking Skills for Customer Service: Developing active listening and effective speaking skills for customer service situations, including handling customer complaints and providing solutions.

• Reading and Writing Mandarin for Customer Service: Building reading and writing skills to understand customer inquiries and compose professional customer service messages.

• Cultural Awareness in Mandarin Customer Service: Understanding Chinese culture and business etiquette to provide excellent customer service to Mandarin-speaking customers.

• Role-Playing in Mandarin Customer Service: Practicing real-life customer service scenarios in Mandarin through role-playing activities and simulations.

• Mandarin Customer Service Case Studies: Analyzing real-world case studies of successful Mandarin customer service interactions and learning from best practices.

• Assessment of Mandarin Customer Service Proficiency: Demonstrating proficiency in Mandarin customer service skills through written and oral exams, role-playing activities, and assessments.

Parcours professionnel

The Postgraduate Certificate in Mandarin for Customer Relationship Management is an advanced course that combines language skills with customer relationship management, targeting the UK job market. This section highlights relevant statistics through a 3D pie chart, offering insights into job market trends, salary ranges, and skill demand. Job Market Trends: With a 35% share, this category examines the overall demand for professionals with Mandarin language skills and CRM expertise in the UK. Salary Ranges: This category, holding 25%, showcases average salary figures for positions requiring Mandarin language skills and CRM knowledge. Skill Demand: Securing 40% of the focus, this category illustrates the extent to which Mandarin language skills and CRM expertise are sought after by UK employers. This 3D pie chart visually represents the importance of Mandarin language skills and CRM expertise in the UK job market, providing valuable insights for career development and educational planning.

Exigences d'admission

Compréhension de base de la matière
Maîtrise de la langue anglaise
Accès à l'ordinateur et à Internet
Compétences informatiques de base
Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

Non accrédité par un organisme reconnu
Non réglementé par une institution autorisée
Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

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POSTGRADUATE CERTIFICATE IN MANDARIN FOR CUSTOMER RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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