Postgraduate Certificate in Mandarin for Customer Relationship Management
-- ViewingNowThe Postgraduate Certificate in Mandarin for Customer Relationship Management is a specialized course designed to meet the growing industry demand for professionals with language skills and cultural understanding. This certificate course emphasizes the importance of Mandarin language proficiency in building and maintaining customer relationships, particularly in the context of international business.
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GBP £ 140
GBP £ 202
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โข Mandarin Phonetics and Pinyin: Understanding the foundation of Mandarin pronunciation and spelling system.
โข Basic Mandarin Grammar: Learning the basic grammar rules and structures of Mandarin, including sentence patterns, word order, and verb conjugation.
โข Everyday Customer Service Vocabulary: Building a strong foundation of customer service-related vocabulary, including greetings, phrases for problem-solving, and expressions for expressing gratitude and apologies.
โข Listening and Speaking Skills for Customer Service: Developing active listening and effective speaking skills for customer service situations, including handling customer complaints and providing solutions.
โข Reading and Writing Mandarin for Customer Service: Building reading and writing skills to understand customer inquiries and compose professional customer service messages.
โข Cultural Awareness in Mandarin Customer Service: Understanding Chinese culture and business etiquette to provide excellent customer service to Mandarin-speaking customers.
โข Role-Playing in Mandarin Customer Service: Practicing real-life customer service scenarios in Mandarin through role-playing activities and simulations.
โข Mandarin Customer Service Case Studies: Analyzing real-world case studies of successful Mandarin customer service interactions and learning from best practices.
โข Assessment of Mandarin Customer Service Proficiency: Demonstrating proficiency in Mandarin customer service skills through written and oral exams, role-playing activities, and assessments.
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