Undergraduate Certificate in ICT Customer Service Support
-- ViewingNowThe Undergraduate Certificate in ICT Customer Service Support is a vital course designed to meet the increasing industry demand for skilled customer service professionals in the ICT sector. This certificate equips learners with essential skills necessary for providing top-notch customer support in ICT environments.
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โข Fundamentals of ICT
โข ICT Customer Service Foundations
โข ICT Troubleshooting and Problem Solving
โข ICT Customer Support Communication Skills
โข ICT Helpdesk Software and Tools
โข ICT Customer Service Management
โข ICT Network and Hardware Support
โข ICT Security and Data Privacy
โข ICT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
โข ICT Customer Service Best Practices
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