Undergraduate Certificate in ICT Customer Service Support

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The Undergraduate Certificate in ICT Customer Service Support is a vital course designed to meet the increasing industry demand for skilled customer service professionals in the ICT sector. This certificate equips learners with essential skills necessary for providing top-notch customer support in ICT environments.

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The course covers key topics such as communication skills, problem-solving, technical support, and ICT tools and systems. By completing this certificate, learners will be able to demonstrate their ability to provide excellent customer service, communicate effectively with ICT users, and troubleshoot technical issues. These skills are highly valued in the ICT industry and are essential for career advancement. With this certificate, learners will be well-positioned to pursue careers in technical support, customer service, and other ICT-related fields.

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โ€ข Fundamentals of ICT
โ€ข ICT Customer Service Foundations
โ€ข ICT Troubleshooting and Problem Solving
โ€ข ICT Customer Support Communication Skills
โ€ข ICT Helpdesk Software and Tools
โ€ข ICT Customer Service Management
โ€ข ICT Network and Hardware Support
โ€ข ICT Security and Data Privacy
โ€ข ICT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
โ€ข ICT Customer Service Best Practices

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่Žทๅพ—่Œไธš่ฏไนฆ

็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
UNDERGRADUATE CERTIFICATE IN ICT CUSTOMER SERVICE SUPPORT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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