Undergraduate Certificate in ICT Customer Service Support

Name: Undergraduate Certificate in ICT Customer Service Support
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The Undergraduate Certificate in ICT Customer Service Support is a vital course designed to meet the increasing industry demand for skilled customer service professionals in the ICT sector. This certificate equips learners with essential skills necessary for providing top-notch customer support in ICT environments.

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AboutThisCourse

The course covers key topics such as communication skills, problem-solving, technical support, and ICT tools and systems. By completing this certificate, learners will be able to demonstrate their ability to provide excellent customer service, communicate effectively with ICT users, and troubleshoot technical issues. These skills are highly valued in the ICT industry and are essential for career advancement. With this certificate, learners will be well-positioned to pursue careers in technical support, customer service, and other ICT-related fields.

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CourseDetails

• Fundamentals of ICT
• ICT Customer Service Foundations
• ICT Troubleshooting and Problem Solving
• ICT Customer Support Communication Skills
• ICT Helpdesk Software and Tools
• ICT Customer Service Management
• ICT Network and Hardware Support
• ICT Security and Data Privacy
• ICT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• ICT Customer Service Best Practices

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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UNDERGRADUATE CERTIFICATE IN ICT CUSTOMER SERVICE SUPPORT

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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