Postgraduate Certificate in Customer Experience Technology Tools
-- ViewingNowThe Postgraduate Certificate in Customer Experience Technology Tools is a comprehensive course designed to equip learners with the essential skills needed to thrive in the ever-evolving customer experience industry. This course emphasizes the importance of leveraging technology to deliver exceptional customer experiences that drive business growth and success.
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โข Customer Experience Fundamentals: Understanding CX principles, customer journey mapping, and voice of the customer programs.
โข Data Analysis for CX: Analyzing customer data, metrics, and KPIs to measure CX performance.
โข CX Technology Landscape: Overview of CX technology tools, platforms, and systems.
โข CRM & Customer Data Platforms: Customer relationship management, data unification, and segmentation.
โข Voice of the Customer Tools: Implementing and managing feedback systems, surveys, and online reviews.
โข Customer Engagement Platforms: Personalization, marketing automation, and omnichannel communication.
โข AI & Machine Learning in CX: Leveraging AI for predictive analytics, chatbots, and recommendation engines.
โข CX Analytics & Business Intelligence: Visualizing and interpreting CX data to drive business decisions.
โข CX Strategy & Change Management: Developing a CX vision, leading organizational change, and aligning technology with business goals.
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