Postgraduate Certificate in Customer Experience Technology Tools

Name: Postgraduate Certificate in Customer Experience Technology Tools
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The Postgraduate Certificate in Customer Experience Technology Tools is a comprehensive course designed to equip learners with the essential skills needed to thrive in the ever-evolving customer experience industry. This course emphasizes the importance of leveraging technology to deliver exceptional customer experiences that drive business growth and success.

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AboutThisCourse

In today's digital age, customer experience technology tools have become indispensable, and there is a high demand for professionals who are well-versed in using these tools to optimize customer interactions. This course covers various topics, including data analytics, customer journey mapping, CRM systems, and social media management. By completing this course, learners will gain a deep understanding of how to use technology to deliver personalized, seamless, and omnichannel customer experiences. They will also develop critical thinking, problem-solving, and communication skills that are highly valued in the workplace. This course is an excellent opportunity for professionals looking to advance their careers in customer experience, marketing, sales, or product management.

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CourseDetails

• Customer Experience Fundamentals: Understanding CX principles, customer journey mapping, and voice of the customer programs.
• Data Analysis for CX: Analyzing customer data, metrics, and KPIs to measure CX performance.
• CX Technology Landscape: Overview of CX technology tools, platforms, and systems.
• CRM & Customer Data Platforms: Customer relationship management, data unification, and segmentation.
• Voice of the Customer Tools: Implementing and managing feedback systems, surveys, and online reviews.
• Customer Engagement Platforms: Personalization, marketing automation, and omnichannel communication.
• AI & Machine Learning in CX: Leveraging AI for predictive analytics, chatbots, and recommendation engines.
• CX Analytics & Business Intelligence: Visualizing and interpreting CX data to drive business decisions.
• CX Strategy & Change Management: Developing a CX vision, leading organizational change, and aligning technology with business goals.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN CUSTOMER EXPERIENCE TECHNOLOGY TOOLS

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London School of International Business (LSIB)

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05 May 2025

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