Undergraduate Certificate in Harnessing Data in Contact Centres
-- ViewingNowThe Undergraduate Certificate in Harnessing Data in Contact Centers is a highly relevant course that equips learners with essential skills for career advancement in today's data-driven world. This certificate program focuses on the critical role of data in contact centers, providing students with a solid understanding of how to leverage data to improve customer experiences, increase operational efficiency, and drive business growth.
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โข Data Analysis for Contact Centres
โข Contact Centre Metrics and Key Performance Indicators (KPIs)
โข Data Visualization in Contact Centres
โข Customer Relationship Management (CRM) and Data Harnessing
โข Data Security and Privacy in Contact Centres
โข Utilizing Speech Analytics in Contact Centres
โข Workforce Management and Data-Driven Scheduling
โข Quality Assurance through Data Harnessing
โข Data-Driven Customer Experience (CX) Improvement
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