Undergraduate Certificate in Harnessing Data in Contact Centres

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The Undergraduate Certificate in Harnessing Data in Contact Centers is a highly relevant course that equips learners with essential skills for career advancement in today's data-driven world. This certificate program focuses on the critical role of data in contact centers, providing students with a solid understanding of how to leverage data to improve customer experiences, increase operational efficiency, and drive business growth.

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In this course, students will learn how to collect, analyze, and interpret data from various sources, including customer interactions, social media, and other relevant channels. They will also gain hands-on experience with industry-standard tools and technologies, enabling them to apply their knowledge in real-world settings. With the increasing demand for data-savvy professionals in the contact center industry, this certificate course is an excellent opportunity for learners to gain a competitive edge and advance their careers. By completing this program, students will demonstrate their ability to use data to make informed decisions, drive business results, and provide exceptional customer experiences.

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โ€ข Data Analysis for Contact Centres
โ€ข Contact Centre Metrics and Key Performance Indicators (KPIs)
โ€ข Data Visualization in Contact Centres
โ€ข Customer Relationship Management (CRM) and Data Harnessing
โ€ข Data Security and Privacy in Contact Centres
โ€ข Utilizing Speech Analytics in Contact Centres
โ€ข Workforce Management and Data-Driven Scheduling
โ€ข Quality Assurance through Data Harnessing
โ€ข Data-Driven Customer Experience (CX) Improvement

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
UNDERGRADUATE CERTIFICATE IN HARNESSING DATA IN CONTACT CENTRES
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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