Undergraduate Certificate in Harnessing Data in Contact Centres

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The Undergraduate Certificate in Harnessing Data in Contact Centers is a highly relevant course that equips learners with essential skills for career advancement in today's data-driven world. This certificate program focuses on the critical role of data in contact centers, providing students with a solid understanding of how to leverage data to improve customer experiences, increase operational efficiency, and drive business growth.

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AboutThisCourse

In this course, students will learn how to collect, analyze, and interpret data from various sources, including customer interactions, social media, and other relevant channels. They will also gain hands-on experience with industry-standard tools and technologies, enabling them to apply their knowledge in real-world settings. With the increasing demand for data-savvy professionals in the contact center industry, this certificate course is an excellent opportunity for learners to gain a competitive edge and advance their careers. By completing this program, students will demonstrate their ability to use data to make informed decisions, drive business results, and provide exceptional customer experiences.

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CourseDetails

• Data Analysis for Contact Centres
• Contact Centre Metrics and Key Performance Indicators (KPIs)
• Data Visualization in Contact Centres
• Customer Relationship Management (CRM) and Data Harnessing
• Data Security and Privacy in Contact Centres
• Utilizing Speech Analytics in Contact Centres
• Workforce Management and Data-Driven Scheduling
• Quality Assurance through Data Harnessing
• Data-Driven Customer Experience (CX) Improvement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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UNDERGRADUATE CERTIFICATE IN HARNESSING DATA IN CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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