Professional Certificate in Sales in Contact Centres
-- ViewingNowThe Professional Certificate in Sales in Contact Centres is a comprehensive course designed to enhance the skills of professionals in the customer service industry. This certificate program emphasizes the importance of effective communication, problem-solving, and sales techniques in contact centers.
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โข Sales Fundamentals in Contact Centres: Understanding the sales process, customer engagement, and relationship-building in a contact center environment. โข Product and Service Knowledge: Gaining in-depth knowledge of the products and services being sold, including features, benefits, and applications. โข Effective Communication Skills: Developing strong verbal and written communication skills for engaging with customers and building rapport. โข Active Listening and Questioning Techniques: Learning how to listen actively and ask open-ended questions to understand customer needs and preferences. โข Handling Objections and Closing Sales: Overcoming objections, handling rejections, and closing sales effectively to maximize revenue and customer satisfaction. โข Sales Metrics and Performance Tracking: Understanding key sales metrics and performance indicators, and tracking progress towards sales targets. โข Customer Relationship Management (CRM) Tools: Using CRM tools to manage customer interactions, track sales activities, and analyze customer data. โข Ethical Selling Practices: Understanding and following ethical selling practices, including truthful advertising, honest communication, and respect for customer privacy. โข Sales Strategies and Planning: Developing sales strategies and plans based on market research, customer insights, and competitive analysis. โข Regulatory Compliance in Contact Centers: Complying with relevant laws and regulations, such as data protection, telemarketing, and sales tax.
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