Postgraduate Certificate in Digital Communication for Customer Service
-- ViewingNowThe Postgraduate Certificate in Digital Communication for Customer Service is a vital course designed to meet the growing industry demand for professionals with digital communication skills. This certificate course emphasizes the importance of effective digital communication in today's customer service landscape, where digital channels have become increasingly important.
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⢠Digital Communication Channels &strategies
⢠Social Media Customer Service
⢠Email & Chatbot Automation
⢠Data Analytics for Customer Service
⢠Digital Customer Experience Design
⢠Mobile Customer Service Technologies
⢠Digital Communication Compliance & Security
⢠AI & Machine Learning in Customer Service
⢠Voice of the Customer (VoC) Programs
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