Postgraduate Certificate in Digital Communication for Customer Service

Name: Postgraduate Certificate in Digital Communication for Customer Service
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The Postgraduate Certificate in Digital Communication for Customer Service is a vital course designed to meet the growing industry demand for professionals with digital communication skills. This certificate course emphasizes the importance of effective digital communication in today's customer service landscape, where digital channels have become increasingly important.

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AboutThisCourse

Learners will acquire essential skills in digital communication strategies, social media management, and customer service analytics. These skills are crucial for career advancement in various industries, including marketing, customer service, and e-commerce. The course is designed to equip learners with the knowledge and tools to deliver exceptional customer service through digital channels, fostering customer engagement, loyalty, and satisfaction. By completing this course, learners will demonstrate their commitment to continuous learning and staying up-to-date with the latest trends and best practices in digital communication for customer service.

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CourseDetails

• Digital Communication Channels &strategies
• Social Media Customer Service
• Email & Chatbot Automation
• Data Analytics for Customer Service
• Digital Customer Experience Design
• Mobile Customer Service Technologies
• Digital Communication Compliance & Security
• AI & Machine Learning in Customer Service
• Voice of the Customer (VoC) Programs

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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POSTGRADUATE CERTIFICATE IN DIGITAL COMMUNICATION FOR CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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