Professional Certificate in VoIP for Contact Centres
-- ViewingNowThe Professional Certificate in VoIP for Contact Centres is a comprehensive course designed to equip learners with the essential skills needed to succeed in today's rapidly evolving communication technology industry. This course focuses on Voice over Internet Protocol (VoIP) technologies, which have become increasingly important in contact centers, enabling more efficient and cost-effective communication.
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⢠Introduction to VoIP for Contact Centres: Understanding the basics of VoIP, its advantages, and how it differs from traditional PSTN systems.
⢠VoIP Protocols and Codecs: Exploring popular protocols like SIP and H.323, and codecs like G.711 and Opus.
⢠Designing VoIP Network Infrastructure: Planning and implementing a robust and secure VoIP network for contact centres.
⢠VoIP Quality of Service (QoS): Configuring QoS settings to ensure clear and consistent voice communication.
⢠VoIP Security Best Practices: Implementing security measures to protect contact centres from cyber threats.
⢠VoIP Integration with CRM Systems: Integrating VoIP with popular CRM systems to enhance customer interactions.
⢠VoIP Troubleshooting and Maintenance: Identifying and resolving common VoIP issues, and maintaining the system for optimal performance.
⢠VoIP Case Studies and Real-World Examples: Examining successful VoIP implementations in contact centres and learning from their experiences.
⢠Future of VoIP in Contact Centres: Understanding emerging trends and technologies in VoIP and how they can benefit contact centres.
Note: This list of units is for a Professional Certificate in VoIP for Contact Centres and assumes no prior knowledge of VoIP. These units are designed to provide a comprehensive understanding of VoIP, its applications, and best practices for contact centres.
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