Professional Certificate in VoIP for Contact Centres

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The Professional Certificate in VoIP for Contact Centres is a comprehensive course designed to equip learners with the essential skills needed to succeed in today's rapidly evolving communication technology industry. This course focuses on Voice over Internet Protocol (VoIP) technologies, which have become increasingly important in contact centers, enabling more efficient and cost-effective communication.

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AboutThisCourse

By enrolling in this course, learners will gain a solid understanding of VoIP technologies and how to implement and manage them in contact centers. This knowledge is highly sought after by employers, as VoIP technology continues to transform the way businesses communicate with their customers. By completing this course, learners will be equipped with the skills and knowledge needed to advance their careers in the field of VoIP for contact centers. They will have demonstrated their expertise in this area, making them more attractive to potential employers and increasing their earning potential.

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CourseDetails

• Introduction to VoIP for Contact Centres: Understanding the basics of VoIP, its advantages, and how it differs from traditional PSTN systems.
• VoIP Protocols and Codecs: Exploring popular protocols like SIP and H.323, and codecs like G.711 and Opus.
• Designing VoIP Network Infrastructure: Planning and implementing a robust and secure VoIP network for contact centres.
• VoIP Quality of Service (QoS): Configuring QoS settings to ensure clear and consistent voice communication.
• VoIP Security Best Practices: Implementing security measures to protect contact centres from cyber threats.
• VoIP Integration with CRM Systems: Integrating VoIP with popular CRM systems to enhance customer interactions.
• VoIP Troubleshooting and Maintenance: Identifying and resolving common VoIP issues, and maintaining the system for optimal performance.
• VoIP Case Studies and Real-World Examples: Examining successful VoIP implementations in contact centres and learning from their experiences.
• Future of VoIP in Contact Centres: Understanding emerging trends and technologies in VoIP and how they can benefit contact centres.

Note: This list of units is for a Professional Certificate in VoIP for Contact Centres and assumes no prior knowledge of VoIP. These units are designed to provide a comprehensive understanding of VoIP, its applications, and best practices for contact centres.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN VOIP FOR CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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