Undergraduate Certificate in BPO Governance
-- ViewingNowThe Undergraduate Certificate in BPO Governance is a comprehensive course designed to meet the industry demand for professionals with expertise in Business Process Outsourcing (BPO) governance. This certificate program emphasizes the importance of effective governance in BPO, which involves managing and optimizing business processes, technology, and relationships with external service providers.
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⢠Understanding BPO
⢠BPO Industry Overview
⢠BPO Governance Framework
⢠Key Performance Indicators in BPO
⢠BPO Contract Management
⢠BPO Risk Management
⢠BPO Vendor Management
⢠BPO Compliance and Ethics
⢠BPO Service Level Agreements
⢠BPO Quality Assurance
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