Undergraduate Certificate in BPO Governance

Name: Undergraduate Certificate in BPO Governance
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The Undergraduate Certificate in BPO Governance is a comprehensive course designed to meet the industry demand for professionals with expertise in Business Process Outsourcing (BPO) governance. This certificate program emphasizes the importance of effective governance in BPO, which involves managing and optimizing business processes, technology, and relationships with external service providers.

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AboutThisCourse

This course equips learners with essential skills for career advancement in the BPO industry, including project management, vendor management, risk management, and compliance. Learners will gain a deep understanding of BPO governance frameworks, best practices, and strategies for successful BPO engagement and delivery. With the increasing trend towards outsourcing and offshoring, there is a growing need for professionals with expertise in BPO governance. This certificate course provides learners with a competitive edge in the job market and prepares them for rewarding careers in the BPO industry.

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CourseDetails

• Understanding BPO
• BPO Industry Overview
• BPO Governance Framework
• Key Performance Indicators in BPO
• BPO Contract Management
• BPO Risk Management
• BPO Vendor Management
• BPO Compliance and Ethics
• BPO Service Level Agreements
• BPO Quality Assurance

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EarnCareerCertificate

UNDERGRADUATE CERTIFICATE IN BPO GOVERNANCE

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London School of International Business (LSIB)

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05 May 2025

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