Postgraduate Certificate in Service Management Level 6
-- ViewingNowThe Postgraduate Certificate in Service Management Level 6 is a vital course for individuals seeking to excel in service-oriented industries. This certificate program focuses on enhancing leadership, strategic thinking, and operational skills required to manage and improve services in any organization.
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⢠Strategic Service Management: Analyzing service management strategies, aligning services with business objectives, service portfolio management, service level management, and measuring service performance.
⢠Service Design and Implementation: Designing service solutions, service architecture, service transition, change management, and release management.
⢠Service Operations Management: Service delivery processes, incident management, problem management, and service desk management.
⢠Customer Relationship Management: Customer experience management, customer satisfaction measurement, customer loyalty programs, and complaint management.
⢠Service Improvement and Innovation: Continual service improvement, service innovation, service automation, and service virtualization.
⢠Service Governance and Compliance: Service governance framework, service management policies, service management standards, and compliance management.
⢠Service Analytics and Metrics: Service reporting, service data analysis, service dashboards, and key performance indicators (KPIs).
⢠Service Leadership and Management: Service leadership principles, service management team management, service culture development, and service human resources management.
⢠Service Strategy and Planning: Service strategy development, service roadmap creation, service financial management, and service business case development.
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