Postgraduate Certificate in Service Management Level 6

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The Postgraduate Certificate in Service Management Level 6 is a vital course for individuals seeking to excel in service-oriented industries. This certificate program focuses on enhancing leadership, strategic thinking, and operational skills required to manage and improve services in any organization.

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AboutThisCourse

With the increasing demand for service excellence across industries, this course provides a solid foundation to meet industry needs and gain a competitive edge. The course equips learners with essential skills in service strategy, design, delivery, and improvement. It also covers key topics such as customer experience management, service operations, and service innovation. By completing this course, learners will be able to demonstrate a deep understanding of service management principles and practices, making them highly attractive to potential employers. This certificate course is an excellent way to boost your career and stay ahead in the ever-evolving service industry.

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CourseDetails

• Strategic Service Management: Analyzing service management strategies, aligning services with business objectives, service portfolio management, service level management, and measuring service performance.
• Service Design and Implementation: Designing service solutions, service architecture, service transition, change management, and release management.
• Service Operations Management: Service delivery processes, incident management, problem management, and service desk management.
• Customer Relationship Management: Customer experience management, customer satisfaction measurement, customer loyalty programs, and complaint management.
• Service Improvement and Innovation: Continual service improvement, service innovation, service automation, and service virtualization.
• Service Governance and Compliance: Service governance framework, service management policies, service management standards, and compliance management.
• Service Analytics and Metrics: Service reporting, service data analysis, service dashboards, and key performance indicators (KPIs).
• Service Leadership and Management: Service leadership principles, service management team management, service culture development, and service human resources management.
• Service Strategy and Planning: Service strategy development, service roadmap creation, service financial management, and service business case development.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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POSTGRADUATE CERTIFICATE IN SERVICE MANAGEMENT LEVEL 6
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London School of International Business (LSIB)
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05 May 2025
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