Graduate Certificate in Customer Service Business Communication

Name: Graduate Certificate in Customer Service Business Communication
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The Graduate Certificate in Customer Service Business Communication is a vital course designed to enhance communication skills in the business environment. This program addresses the increasing industry demand for professionals with exceptional customer service and communication abilities.

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AboutThisCourse

Throughout the course, learners engage with essential topics such as conflict resolution, effective written communication, and understanding customer needs. These skills are crucial for career advancement in any industry, as they empower individuals to build strong relationships with clients and colleagues. By earning this graduate certificate, professionals demonstrate their commitment to continuous learning and improvement. They acquire the tools necessary to excel in customer-facing roles, ultimately driving business success and growth. This program is an excellent opportunity for those seeking to elevate their communication skills and stand out in the competitive job market.

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CourseDetails

• Business Communication Fundamentals
• Professional Email Writing for Customer Service
• Customer Service Strategies and Communication Techniques
• Effective Listening and Questioning Skills in Customer Service
• Cross-cultural Communication in Customer Service
• Managing Customer Conflict and Difficult Situations
• Written Communication for Customer Service Reports and Proposals
• Presentation Skills for Customer Service Managers
• Social Media and Digital Communication for Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GRADUATE CERTIFICATE IN CUSTOMER SERVICE BUSINESS COMMUNICATION

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London School of International Business (LSIB)

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05 May 2025

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