Undergraduate Certificate in Customer Lifetime Value and Contact Centres

Name: Undergraduate Certificate in Customer Lifetime Value and Contact Centres
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The Undergraduate Certificate in Customer Lifetime Value and Contact Centers is a vital course that equips learners with the necessary skills to drive customer engagement, loyalty, and revenue growth. This certificate program focuses on the strategic importance of contact centers and customer lifetime value (CLV) in modern business, emphasizing the role of data-driven decision-making and cutting-edge technology.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course offers invaluable insights into the best practices and strategies for enhancing customer satisfaction, reducing churn, and increasing CLV. With a strong emphasis on practical application, learners will develop essential skills in customer relationship management, contact center operations, and data analysis, preparing them for various roles in customer service, marketing, and sales. Industry demand for professionals with expertise in contact centers and CLV continues to grow, making this certificate course an excellent choice for those seeking to advance their careers in this exciting field.

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CourseDetails

• Understanding Customer Lifetime Value (CLTV) &its Importance
• Customer Segmentation and its Role in CLTV
• Metrics for Measuring Customer Lifetime Value
• Data Analysis for Customer Lifetime Value Calculation
• Strategies to Increase Customer Lifetime Value
• Contact Centre Operations and Management
• Customer Experience Management in Contact Centres
• Technologies in Contact Centres: An Overview
• Improving Contact Centre Agent Performance
• Contact Centre Analytics for Customer Lifetime Value

CareerPath

The undergraduate certificate in Customer Lifetime Value and Contact Centres prepares students for diverse roles in the UK's bustling customer service sector. This 3D pie chart illustrates the distribution of roles, emphasizing the industry's job market trends. 1. Customer Service Representative (55%): These professionals handle customer inquiries, process orders, and provide product information. With an average salary of £20,000 to £25,000, demand for skilled CSRs remains high. 2. Customer Experience Manager (20%): Focused on enhancing customer satisfaction, these managers design and implement strategies that ensure positive experiences. Salaries range from £30,000 to £45,000, and growth prospects are promising. 3. Contact Centre Team Leader (15%): Overseeing a team of customer service representatives, team leaders manage daily operations, train staff, and monitor performance. They earn between £22,000 and £30,000 annually. 4. Sales Representative (10%): In the contact centre environment, sales representatives focus on selling products and services to customers. Their salaries range from £20,000 to £30,000, depending on commissions and bonuses. This responsive 3D pie chart offers valuable insights into the undergraduate certificate's industry relevance. As the job market evolves, students can leverage this programme's versatile curriculum to excel in various roles.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN CUSTOMER LIFETIME VALUE AND CONTACT CENTRES

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London School of International Business (LSIB)

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05 May 2025

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