Professional Certificate in Excel for Customer Support Specialists

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The Professional Certificate in Excel for Customer Support Specialists is a valuable course that enhances your skills in using Excel, a widely used tool in various industries. This certification program is essential in today's technology-driven world, where data analysis and interpretation are crucial in decision-making processes.

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About this course

With the increasing demand for customer support specialists who are proficient in Excel, this course equips learners with the necessary skills to excel in their careers. It covers essential topics such as data management, formulas, charts, and dashboards, providing a comprehensive understanding of Excel's capabilities. By completing this course, learners will be able to demonstrate their expertise in Excel, making them more attractive to potential employers. They will also be able to perform their job functions more efficiently, leading to career advancement and increased job satisfaction.

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Course Details

Excel Basics for Customer Support: Introduction to Excel, navigating the interface, creating and saving workbooks, entering and editing data.
Data Management in Excel: Sorting and filtering data, text manipulation functions (e.g. LEFT, RIGHT, MID, CONCATENATE), date and time functions.
Formulas and Functions in Excel: Basic mathematical functions, logical functions (e.g. IF, AND, OR), reference functions (e.g. INDEX, MATCH, VLOOKUP).
Data Analysis in Excel: PivotTables, PivotCharts, data validation, conditional formatting, goal seeking.
Excel for Troubleshooting: Data auditing, tracing precedents and dependents, error checking, formula auditing.
Visualizing Data with Excel: Creating and formatting charts, sparklines, sparksines, dashboards.
Collaboration and Sharing in Excel: Sharing workbooks, collaborating with others, track changes, comments.
Excel for Reporting: Creating and formatting reports, using templates, integrating with other tools (e.g. Power BI, Access).

Career Path

Google Charts 3D Pie Chart: Excel for Customer Support Specialists' Job Market Trends in the UK
The Excel for Customer Support Specialists' Professional Certificate is an excellent choice for professionals looking to enhance their skills and stay updated with the latest job market trends. This 3D Pie Chart highlights the current demand in the UK for various customer support roles: 1. Customer Support Specialist: 55% 2. Customer Support Manager: 30% 3. Customer Support Executive: 15% With a transparent background and a responsive design, this data visualization focuses on the industry's relevance and demonstrates the need for Excel skills in customer support roles.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN EXCEL FOR CUSTOMER SUPPORT SPECIALISTS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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