Professional Certificate in Excel for Customer Support Specialists
-- ViewingNowThe Professional Certificate in Excel for Customer Support Specialists is a valuable course that enhances your skills in using Excel, a widely used tool in various industries. This certification program is essential in today's technology-driven world, where data analysis and interpretation are crucial in decision-making processes.
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โข Excel Basics for Customer Support: Introduction to Excel, navigating the interface, creating and saving workbooks, entering and editing data.
โข Data Management in Excel: Sorting and filtering data, text manipulation functions (e.g. LEFT, RIGHT, MID, CONCATENATE), date and time functions.
โข Formulas and Functions in Excel: Basic mathematical functions, logical functions (e.g. IF, AND, OR), reference functions (e.g. INDEX, MATCH, VLOOKUP).
โข Data Analysis in Excel: PivotTables, PivotCharts, data validation, conditional formatting, goal seeking.
โข Excel for Troubleshooting: Data auditing, tracing precedents and dependents, error checking, formula auditing.
โข Visualizing Data with Excel: Creating and formatting charts, sparklines, sparksines, dashboards.
โข Collaboration and Sharing in Excel: Sharing workbooks, collaborating with others, track changes, comments.
โข Excel for Reporting: Creating and formatting reports, using templates, integrating with other tools (e.g. Power BI, Access).
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