Professional Certificate in Excel for Customer Support Specialists

Name: Professional Certificate in Excel for Customer Support Specialists
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The Professional Certificate in Excel for Customer Support Specialists is a valuable course that enhances your skills in using Excel, a widely used tool in various industries. This certification program is essential in today's technology-driven world, where data analysis and interpretation are crucial in decision-making processes.

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With the increasing demand for customer support specialists who are proficient in Excel, this course equips learners with the necessary skills to excel in their careers. It covers essential topics such as data management, formulas, charts, and dashboards, providing a comprehensive understanding of Excel's capabilities. By completing this course, learners will be able to demonstrate their expertise in Excel, making them more attractive to potential employers. They will also be able to perform their job functions more efficiently, leading to career advancement and increased job satisfaction.

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Detalles del Curso

• Excel Basics for Customer Support: Introduction to Excel, navigating the interface, creating and saving workbooks, entering and editing data.
• Data Management in Excel: Sorting and filtering data, text manipulation functions (e.g. LEFT, RIGHT, MID, CONCATENATE), date and time functions.
• Formulas and Functions in Excel: Basic mathematical functions, logical functions (e.g. IF, AND, OR), reference functions (e.g. INDEX, MATCH, VLOOKUP).
• Data Analysis in Excel: PivotTables, PivotCharts, data validation, conditional formatting, goal seeking.
• Excel for Troubleshooting: Data auditing, tracing precedents and dependents, error checking, formula auditing.
• Visualizing Data with Excel: Creating and formatting charts, sparklines, sparksines, dashboards.
• Collaboration and Sharing in Excel: Sharing workbooks, collaborating with others, track changes, comments.
• Excel for Reporting: Creating and formatting reports, using templates, integrating with other tools (e.g. Power BI, Access).

Trayectoria Profesional

Google Charts 3D Pie Chart: Excel for Customer Support Specialists' Job Market Trends in the UK

The Excel for Customer Support Specialists' Professional Certificate is an excellent choice for professionals looking to enhance their skills and stay updated with the latest job market trends. This 3D Pie Chart highlights the current demand in the UK for various customer support roles: 1. Customer Support Specialist: 55% 2. Customer Support Manager: 30% 3. Customer Support Executive: 15% With a transparent background and a responsive design, this data visualization focuses on the industry's relevance and demonstrates the need for Excel skills in customer support roles.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

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PROFESSIONAL CERTIFICATE IN EXCEL FOR CUSTOMER SUPPORT SPECIALISTS

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Nombre del Aprendiz

quien ha completado un programa en

London School of International Business (LSIB)

Otorgado el

05 May 2025

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