Postgraduate Certificate in Soft Services in Hospitality Facilities
-- viendo ahoraThe Postgraduate Certificate in Soft Services for Hospitality Facilities is a comprehensive course that focuses on the essential skills required to manage and deliver exceptional soft services in the hospitality industry. This certificate program highlights the importance of maintaining high-quality facilities management, guest services, and housekeeping operations to ensure guest satisfaction and loyalty.
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Detalles del Curso
• Soft Services Management: An overview of soft services in hospitality facilities, including cleaning, security, and maintenance. This unit will cover the management of these services, including contract management, performance measurement, and staff management.
• Cleaning and Hygiene: This unit will cover the best practices for cleaning and maintaining hygiene in hospitality facilities. It will cover topics such as color-coding, deep cleaning, and infection control.
• Security and Risk Management: This unit will cover the security and risk management aspects of soft services in hospitality facilities. It will cover topics such as access control, emergency procedures, and crisis management.
• Maintenance and Engineering: This unit will cover the maintenance and engineering aspects of soft services in hospitality facilities. It will cover topics such as preventive maintenance, reactive maintenance, and energy management.
• Customer Service: This unit will cover the customer service aspect of soft services in hospitality facilities. It will cover topics such as guest communication, problem-solving, and handling complaints.
• Sustainability and Environmental Management: This unit will cover the sustainability and environmental management aspect of soft services in hospitality facilities. It will cover topics such as waste management, water conservation, and energy-efficient practices.
• Financial Management: This unit will cover the financial management aspect of soft services in hospitality facilities. It will cover topics such as budgeting, forecasting, and financial reporting.
• Human Resources Management: This unit will cover the human resources management aspect of soft services in hospitality facilities. It will cover topics such as recruitment, training, and performance management.
• Technology and Innovation: This unit will cover the technology and innovation aspect of soft services in hospitality facilities. It will cover topics such as automation, IoT, and smart facilities management.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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