Postgraduate Certificate in Soft Services in Hospitality Facilities
-- ViewingNowThe Postgraduate Certificate in Soft Services for Hospitality Facilities is a comprehensive course that focuses on the essential skills required to manage and deliver exceptional soft services in the hospitality industry. This certificate program highlights the importance of maintaining high-quality facilities management, guest services, and housekeeping operations to ensure guest satisfaction and loyalty.
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โข Soft Services Management: An overview of soft services in hospitality facilities, including cleaning, security, and maintenance. This unit will cover the management of these services, including contract management, performance measurement, and staff management.
โข Cleaning and Hygiene: This unit will cover the best practices for cleaning and maintaining hygiene in hospitality facilities. It will cover topics such as color-coding, deep cleaning, and infection control.
โข Security and Risk Management: This unit will cover the security and risk management aspects of soft services in hospitality facilities. It will cover topics such as access control, emergency procedures, and crisis management.
โข Maintenance and Engineering: This unit will cover the maintenance and engineering aspects of soft services in hospitality facilities. It will cover topics such as preventive maintenance, reactive maintenance, and energy management.
โข Customer Service: This unit will cover the customer service aspect of soft services in hospitality facilities. It will cover topics such as guest communication, problem-solving, and handling complaints.
โข Sustainability and Environmental Management: This unit will cover the sustainability and environmental management aspect of soft services in hospitality facilities. It will cover topics such as waste management, water conservation, and energy-efficient practices.
โข Financial Management: This unit will cover the financial management aspect of soft services in hospitality facilities. It will cover topics such as budgeting, forecasting, and financial reporting.
โข Human Resources Management: This unit will cover the human resources management aspect of soft services in hospitality facilities. It will cover topics such as recruitment, training, and performance management.
โข Technology and Innovation: This unit will cover the technology and innovation aspect of soft services in hospitality facilities. It will cover topics such as automation, IoT, and smart facilities management.
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