Postgraduate Certificate in Soft Services in Hospitality Facilities
-- ViewingNowThe Postgraduate Certificate in Soft Services for Hospitality Facilities is a comprehensive course that focuses on the essential skills required to manage and deliver exceptional soft services in the hospitality industry. This certificate program highlights the importance of maintaining high-quality facilities management, guest services, and housekeeping operations to ensure guest satisfaction and loyalty.
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⢠Soft Services Management: An overview of soft services in hospitality facilities, including cleaning, security, and maintenance. This unit will cover the management of these services, including contract management, performance measurement, and staff management.
⢠Cleaning and Hygiene: This unit will cover the best practices for cleaning and maintaining hygiene in hospitality facilities. It will cover topics such as color-coding, deep cleaning, and infection control.
⢠Security and Risk Management: This unit will cover the security and risk management aspects of soft services in hospitality facilities. It will cover topics such as access control, emergency procedures, and crisis management.
⢠Maintenance and Engineering: This unit will cover the maintenance and engineering aspects of soft services in hospitality facilities. It will cover topics such as preventive maintenance, reactive maintenance, and energy management.
⢠Customer Service: This unit will cover the customer service aspect of soft services in hospitality facilities. It will cover topics such as guest communication, problem-solving, and handling complaints.
⢠Sustainability and Environmental Management: This unit will cover the sustainability and environmental management aspect of soft services in hospitality facilities. It will cover topics such as waste management, water conservation, and energy-efficient practices.
⢠Financial Management: This unit will cover the financial management aspect of soft services in hospitality facilities. It will cover topics such as budgeting, forecasting, and financial reporting.
⢠Human Resources Management: This unit will cover the human resources management aspect of soft services in hospitality facilities. It will cover topics such as recruitment, training, and performance management.
⢠Technology and Innovation: This unit will cover the technology and innovation aspect of soft services in hospitality facilities. It will cover topics such as automation, IoT, and smart facilities management.
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