Postgraduate Certificate in Soft Services in Hospitality Facilities

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The Postgraduate Certificate in Soft Services for Hospitality Facilities is a comprehensive course that focuses on the essential skills required to manage and deliver exceptional soft services in the hospitality industry. This certificate program highlights the importance of maintaining high-quality facilities management, guest services, and housekeeping operations to ensure guest satisfaction and loyalty.

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AboutThisCourse

In today's competitive hospitality market, there is a growing demand for professionals who possess the skills and knowledge to provide world-class soft services. This course equips learners with the necessary tools to excel in their careers, providing them with a deep understanding of the latest trends, best practices, and technologies used in the industry. By completing this program, learners will gain a competitive edge in the job market and be well-positioned to advance their careers in hospitality facilities management. They will develop a strong foundation in soft services management, including leadership, communication, problem-solving, and strategic planning skills. This program is an excellent opportunity for those looking to take their hospitality careers to the next level.

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CourseDetails

• Soft Services Management: An overview of soft services in hospitality facilities, including cleaning, security, and maintenance. This unit will cover the management of these services, including contract management, performance measurement, and staff management.

• Cleaning and Hygiene: This unit will cover the best practices for cleaning and maintaining hygiene in hospitality facilities. It will cover topics such as color-coding, deep cleaning, and infection control.

• Security and Risk Management: This unit will cover the security and risk management aspects of soft services in hospitality facilities. It will cover topics such as access control, emergency procedures, and crisis management.

• Maintenance and Engineering: This unit will cover the maintenance and engineering aspects of soft services in hospitality facilities. It will cover topics such as preventive maintenance, reactive maintenance, and energy management.

• Customer Service: This unit will cover the customer service aspect of soft services in hospitality facilities. It will cover topics such as guest communication, problem-solving, and handling complaints.

• Sustainability and Environmental Management: This unit will cover the sustainability and environmental management aspect of soft services in hospitality facilities. It will cover topics such as waste management, water conservation, and energy-efficient practices.

• Financial Management: This unit will cover the financial management aspect of soft services in hospitality facilities. It will cover topics such as budgeting, forecasting, and financial reporting.

• Human Resources Management: This unit will cover the human resources management aspect of soft services in hospitality facilities. It will cover topics such as recruitment, training, and performance management.

• Technology and Innovation: This unit will cover the technology and innovation aspect of soft services in hospitality facilities. It will cover topics such as automation, IoT, and smart facilities management.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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POSTGRADUATE CERTIFICATE IN SOFT SERVICES IN HOSPITALITY FACILITIES
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London School of International Business (LSIB)
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05 May 2025
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