Postgraduate Certificate in Soft Services in Hospitality Facilities

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The Postgraduate Certificate in Soft Services for Hospitality Facilities is a comprehensive course that focuses on the essential skills required to manage and deliver exceptional soft services in the hospitality industry. This certificate program highlights the importance of maintaining high-quality facilities management, guest services, and housekeeping operations to ensure guest satisfaction and loyalty.

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À propos de ce cours

In today's competitive hospitality market, there is a growing demand for professionals who possess the skills and knowledge to provide world-class soft services. This course equips learners with the necessary tools to excel in their careers, providing them with a deep understanding of the latest trends, best practices, and technologies used in the industry. By completing this program, learners will gain a competitive edge in the job market and be well-positioned to advance their careers in hospitality facilities management. They will develop a strong foundation in soft services management, including leadership, communication, problem-solving, and strategic planning skills. This program is an excellent opportunity for those looking to take their hospitality careers to the next level.

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Détails du cours

• Soft Services Management: An overview of soft services in hospitality facilities, including cleaning, security, and maintenance. This unit will cover the management of these services, including contract management, performance measurement, and staff management.

• Cleaning and Hygiene: This unit will cover the best practices for cleaning and maintaining hygiene in hospitality facilities. It will cover topics such as color-coding, deep cleaning, and infection control.

• Security and Risk Management: This unit will cover the security and risk management aspects of soft services in hospitality facilities. It will cover topics such as access control, emergency procedures, and crisis management.

• Maintenance and Engineering: This unit will cover the maintenance and engineering aspects of soft services in hospitality facilities. It will cover topics such as preventive maintenance, reactive maintenance, and energy management.

• Customer Service: This unit will cover the customer service aspect of soft services in hospitality facilities. It will cover topics such as guest communication, problem-solving, and handling complaints.

• Sustainability and Environmental Management: This unit will cover the sustainability and environmental management aspect of soft services in hospitality facilities. It will cover topics such as waste management, water conservation, and energy-efficient practices.

• Financial Management: This unit will cover the financial management aspect of soft services in hospitality facilities. It will cover topics such as budgeting, forecasting, and financial reporting.

• Human Resources Management: This unit will cover the human resources management aspect of soft services in hospitality facilities. It will cover topics such as recruitment, training, and performance management.

• Technology and Innovation: This unit will cover the technology and innovation aspect of soft services in hospitality facilities. It will cover topics such as automation, IoT, and smart facilities management.

Parcours professionnel

Exigences d'admission

  • Compréhension de base de la matière
  • Maîtrise de la langue anglaise
  • Accès à l'ordinateur et à Internet
  • Compétences informatiques de base
  • Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

  • Non accrédité par un organisme reconnu
  • Non réglementé par une institution autorisée
  • Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

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